Effective: September 2023
- Scope of this Policy
- Agreement to Terms
- Information We Collect
- Cookies
- Children’s Privacy
- Our Use of Personal Information
- Our Disclosure of Personal Information
- Your Privacy Choices
- Security
- Links to Other Websites
- Effective Date and Changes to This Privacy Policy
- How to Contact Us
1. Scope of this Policy
Health Insurance Exchange, LLC (“Health Insurance Exchange,” “we,” “us,” “our”), respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our website at https://hietex.com (the “Site”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.
2. Agreement to Terms
If you do not agree with the terms of this Privacy Policy and our Terms of Use , then you should immediately discontinue use of the Site without providing us with any personal information.
3. Information We Collect
We may collect the following categories of personal information (a) directly from you, such as when you contact us, (b) from the device and browser that you use to access the Site, and (c) from cookies and similar technologies.
Identifiers
We may collect your name and email address.
Device Information
We may collect device information when you visit our Site. Device information may include your IP address, online identifiers, device type, and browser type.
Internet Activity
We may collect information concerning your interaction with the Site, including when you access the Site and forms you submit through the Site.
You are not required to provide all personal information identified in this Privacy Policy to use our Site or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able register an account or respond to your requests.
4. Cookies
As noted above, when you visit our Site, we store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Some cookies are necessary to operate a website, while others can be functional or analytical. Cookies on the Site are generally divided into the following categories:
- Strictly Necessary Cookies. These are required for the operation of the Site. They include, for example, cookies that are intended to secure the Site. These cookies are session cookies that are erased when you close your browser.
- Analytical/Performance Cookies. These allow us to recognize and count the number of visitors to the Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located). If you log in to the Site, we may link your username with the information collected through these cookies.
We use Google Analytics for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout/.
You can also prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, some of the features of the Site may not work.
5. Children’s Policy
The Site is not intended for users under the age of 13 and the Health Insurance Exchange does not knowingly collect personal information from individuals under the age of 13. If you are aware of, or suspect that, someone under the age of 13 is using the Site without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.
6. Our Use of Personal Information
We collect and use personal information for the following purposes:
- Providing the Site to you and providing services requested by, or reasonably anticipated within the context of our relationship with you;
- Providing relevant information;
- Managing our relationship with you;
- Responding to your inquiries or requests, and requesting feedback;
- Analyzing use of the Site;
- Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; and
- Complying with legal and regulatory obligations.
7. Our Disclosure of Personal Information
We may share personal information with the follow categories of third parties where necessary for a business purpose (such as to provide the Site) or as otherwise required by law:
- Our group companies, including our sister company, Dallas Insurance Exchange II, Inc.
- Service providers, including IT hosting and outsourcing providers, web analytics providers; and marketing providers.
In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites. - Advisors, including auditors, business continuity support service providers, and legal, tax, and risk and compliance advisors.
- With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.
- Government bodies and law enforcement agencies in connection with a subpoena, search warrant or other lawful request for information or to protect our rights.
8. Your Privacy Choices
If you no longer want to receive our newsletter, emails, or other marketing communications, you may unsubscribe at any time by following the “unsubscribe” link included in each of our marketing communications.
Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.
9. Security
We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Site. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.
10. Links to Other Websites
For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Site to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.
11. Effective Date and Changes to This Privacy Policy
This Privacy Policy is effective as of the date at the top of this policy. The Health Insurance Exchange has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Site. In the event of a material change to this Privacy Policy, we will provide a message through the Site, via email, or via another communications method we deem reasonable.
12. How to Contact Us
If you have any questions about this Privacy Policy or our Site, please contact us at: (800) 275-2990.